Knowledge management has moved beyond using technology to manage documents, using online tools to facilitate employee collaboration and using business processes to archive project summaries.

Today, we must focus on something else: uncovering the knowledge that really affects performance, and deploying strategies to share that knowledge in an engaging job-relevant manner. Vangent can help you do this. We'll speed-up the pace of your knowledge management programs to ensure that you keep pace with changing workforce demographics and dynamics. We do this through a variety of knowledge capture and dissemination strategies, and performance support offerings. These include:

• Discovery and documentation of key business processes, focusing on the tips and techniques of high performers, allowing others learn how to have similar high-impact on performance and productivity
• The capture and dissemination of critical knowledge in a variety of formats
• Knowledge Nuggets: series of short e-learning, skill-instruction modules
• Knowledge Banks: business process information expanded with supplementary case studies, project profiles, employee testimonials, and lessons learned to ensure job relevance and a richer learning experience
• Best Practice Libraries: video-vignettes in which key employees, industry leaders or respected thought leaders provide insight into key lessons learned, tips and techniques allowing new perspectives and context for daily work
• Virtual Subject Matter Experts (SME) - training SMEs to be content authors using templates and tools such as Macromedia Breeze to streamline and accelerate capture of critical knowledge
• Electronic performance support systems that deliver indexed repositories of the above knowledge in context-sensitive and/or just-in-time modes