Successfully Managing Change

Even with the best ideas, products and processes, corporate projects (such as learning and development initiatives) can face a multitude of problems: costly delays, frequent design changes, and frustrated end users. But if you place the right focus on the right employees-employees who will live with the change-you can overcome these hurdles.

That's where Vangent steps in. Our comprehensive change management program helps employees understand-and adapt-to the variety of changes frequently impacting today's business world. This change management program will substantially increase the likelihood of user adoption when the project involves systems or process initiatives.

The key components of our change management model involve the following:

• Directions - The vision of the change and the business case are well defined, and all key stakeholders are aligned on the opportunity.
• Sponsorship - Sponsors clearly understand their roles in projects, and they visibly demonstrate commitment.
• Governance - A decision-making structure is in place to provide tactical guidance.
• Organization -An organizational structure is defined with clear roles and responsibilities to manage the project.
• Communication - Everyone impacted by the change at each level understands how they will be affected by implementation…and they know what is expected of them.
• Engagement - Activities are integrated to (1) engage each level of the organization in owning the change and (2) for each level to engage the next level.
• Learning and Development - Plans are targeted to specifically develop the areas of competence needed to support the change.
• Reinforcement - Rewards and consequence are built into the deployment to encourage the desired behavior changes.
• Measurement - Clear metrics are identified to monitor implementation progress and success.
• Planning - There is a doable plan that is able to incorporate changes as needed.

Click here to learn more about the Vangent Change Management Work Process and Approach